nlightencx Podcast
Episode 6 - The New Normal

Episode 6 - The New Normal

May 10, 2021

Research shows that almost 40% of South Africans want to continue working from home post-pandemic, but have businesses considered the long-term impact of this model? What are the ‘real-world’ implications for both employee and customer?

Episode 5 - Changing consumer values

Episode 5 - Changing consumer values

August 12, 2020

Ft. Vanessa Raphaely, founder of The Village on Facebook, the highly respected and supportive South African parenting community of 37 000 and its online Digital Magazine, FOMO. Nathalie Schooling, CEO of nlighten, nlighten Director & Customer Journey Mapping Specialist Brendon Bairstow-Klopper and Justine Jackson-Fraser, Behavioural Specialist and founder of Psychology at Work.

Episode 4 - Authenticity

Episode 4 - Authenticity

July 20, 2020

Being perceived as authentic will be more important than ever.

 

Featuring Nathalie Schooling, CEO and founder of nlighten, Brendon Bairstow-Klopper, Director & Customer Journey Mapping Specialist and Antonia Oakes, CX Professional, Practitioner & Industry Influencer, with over 16 years’ experience specifically within the Financial Services Industry.

Episode 3 - Changing touch points and the digitalisation of everything

Episode 3 - Changing touch points and the digitalisation of everything

July 7, 2020

Featuring Nathalie Schooling, CEO and founder of nlighten, Brendon Bairstow-Klopper, Director & Customer Journey Mapping Specialist and Doctor Eugene Visser, having two decades of Digital Marketing Experience and is a co-owner of Polar Bear Innovation. 

 

 

Episode 2 - An increasing need for agility

Episode 2 - An increasing need for agility

July 2, 2020

In uncertain times it pays to be light on your feet.

Featuring Nathalie Schooling, CEO of nlighten and Anton Musgrave; Futurist, International Business Strategist and Sought After Global Keynote Speaker. anton@futureworld.org @antonmus (Twitter).

Episode 1 - Anti-fragility

Episode 1 - Anti-fragility

June 24, 2020

"In this climate of heightened uncertainty, companies will be expected to become more resilient. In part, this comes down to agility."

 

This is our first episode titled "Anti-fragility" featuring nlighten Director & Customer Journey Mapping Specialist Brendon Bairstow-Klopper, and Justine Jackson-Fraser, Behavioural Specialist and founder of Psychology at Work.

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