nlightencx Podcast
You are listening to the nlighten Covid-19 podcast series – a podcast dedicated to helping your business beat the pandemic. Join us as we unpack how Covid-19 is shaping the future of Customer Experience and offer insights on ways your business can not only survive but thrive during these difficult times.
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Episodes
Tuesday Mar 22, 2022
Tuesday Mar 22, 2022
Following a thriving career in marketing, Nathalie Schooling founded nlighten in 2005. Since then, she has grown it into a multiple award-winning customer experience company, recognized as one of South Africa’s leading CX enterprises.
Monday May 10, 2021
Monday May 10, 2021
Research shows that almost 40% of South Africans want to continue working from home post-pandemic, but have businesses considered the long-term impact of this model? What are the ‘real-world’ implications for both employee and customer?
Wednesday Aug 12, 2020
Wednesday Aug 12, 2020
Ft. Vanessa Raphaely, founder of The Village on Facebook, the highly respected and supportive South African parenting community of 37 000 and its online Digital Magazine, FOMO. Nathalie Schooling, CEO of nlighten, nlighten Director & Customer Journey Mapping Specialist Brendon Bairstow-Klopper and Justine Jackson-Fraser, Behavioural Specialist and founder of Psychology at Work.
Monday Jul 20, 2020
Monday Jul 20, 2020
Being perceived as authentic will be more important than ever.
Featuring Nathalie Schooling, CEO and founder of nlighten, Brendon Bairstow-Klopper, Director & Customer Journey Mapping Specialist and Antonia Oakes, CX Professional, Practitioner & Industry Influencer, with over 16 years’ experience specifically within the Financial Services Industry.
Tuesday Jul 07, 2020
Tuesday Jul 07, 2020
Featuring Nathalie Schooling, CEO and founder of nlighten, Brendon Bairstow-Klopper, Director & Customer Journey Mapping Specialist and Doctor Eugene Visser, having two decades of Digital Marketing Experience and is a co-owner of Polar Bear Innovation.
Thursday Jul 02, 2020
Thursday Jul 02, 2020
In uncertain times it pays to be light on your feet.
Featuring Nathalie Schooling, CEO of nlighten and Anton Musgrave; Futurist, International Business Strategist and Sought After Global Keynote Speaker. anton@futureworld.org @antonmus (Twitter).
Wednesday Jun 24, 2020
Wednesday Jun 24, 2020
"In this climate of heightened uncertainty, companies will be expected to become more resilient. In part, this comes down to agility."
This is our first episode titled "Anti-fragility" featuring nlighten Director & Customer Journey Mapping Specialist Brendon Bairstow-Klopper, and Justine Jackson-Fraser, Behavioural Specialist and founder of Psychology at Work.